California LifeLine Program
LifeLine program was established in 1994 as the Moore
Universal Telephone Service Act (PU Code §§ 871–884). The program
provides discounted wireline or wireless service for low-income households. To
qualify for the program, a customer’s household income must be below 1.5 times
To determine if you qualify, please visit the California
LifeLine webpage. The discount amount per household is up to $12.65 per month. Eligible customers can also receive an additional discount of up to $9.25
from the Federal LifeLine program.
The California LifeLine Program is funded
via a surcharge assessed on revenues collected from
customers of intrastate voice telecommunications services. This surcharge
is not assessed on revenues collected from customers of broadband or high speed
Internet access services.
The CPUC proceedings below address recent
updates to the LifeLine programs, as well as considers future modifications
programs that may be necessary.
The CPUC is considering whether additional modifications to the
California LifeLine program are necessary, including those that would allow it
to work in conjunction with the new federal
Lifeline program, which will only subsidize broadband as of 2021.
In 2014 the CPUC updated its rules to allow customers to
choose their telephone technology preferences as part of the LifeLine program.